Refund policy

Returns & Refund Policy

At Mei Ling Katong, we take pride in the quality of our premium homewares. Please read our policy carefully before placing your order.

1. 30-Day Guarantee for Damaged or Faulty Items Our goods are provided in compliance with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore. We offer a 30-day guarantee from the date you receive your order specifically for items that are faulty, arrive damaged, or are significantly different from the product description. If your item meets these criteria, you are entitled to a replacement or a full refund. If you receive a defective or damaged product, please contact us immediately at info@meilingkatong.com.

  • What we need: Please include your order number and clear photos or videos clearly showing the defect or damage.

  • The solution: Once we assess the issue, we will swiftly process a replacement or a full refund. You will not be required to pay any return shipping costs for proven faulty or damaged goods.

2. Change of Mind Please choose your items carefully. We operate a strict no-return policy for buyer's remorse. We do not offer refunds, returns, or exchanges if you simply change your mind, decide you do not like the purchase, order the wrong item, or find the product cheaper elsewhere. All sales are final unless the item is deemed faulty under the relevant provisions of the CPFTA.

3. Order Cancellations & Goods in Transit If you need to cancel or amend your order, please contact us immediately at info@meilingkatong.com within 24 hours of placing it. We operate with an automated fulfillment system to ensure the fastest possible dispatch times. If your request is received within the 24-hour window and your order has not yet been dispatched by our warehouse, we will gladly cancel it and issue a full refund. However, please note that once the 24-hour window has passed—or if your order has already been processed and dispatched within that timeframe—the order is final, and cancellations are no longer possible. Once goods are in transit, they are strictly subject to our Returns Policy. Please note that we are not liable for shipping delays caused by third-party carriers or customs clearance processes.

4. Refunds Processing (For Faulty Items Only) If your refund for a damaged or faulty item is approved, it will be processed automatically and applied to your original method of payment within 7 business days.

5. Import Duties & Taxes All orders are shipped Delivered Duty Unpaid (DDU). Any applicable Goods and Services Tax (GST) or customs duties imposed by Singapore Customs upon arrival are the sole responsibility of the customer. Refusal to pay these local taxes or fees upon delivery does not constitute grounds for an order cancellation or a refund.